Rype Office Standard Terms and Conditions
Who we are
‘Rype Office’ (‘we’, ‘our’, ‘us’) is Rype Office Ltd, a company registered in England and Wales with company number 9702306 and registered address Pointers, Gallows Green, Alton, Staffordshire, ST10 4BN.
For remanufactured furniture sourced externally to your organisation, unless otherwise stated, we provide a one year warranty.
Our warranty does not cover any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, if you use the goods in a way that we or the manufacturer do not recommend, your failure to follow our or the manufacturer’s instructions, or any alteration or repair you carry out without our prior written approval from us or the manufacturer.
Recycled plastics may be softer than conventional table top surfaces and you are responsible for managing staff behaviour to avoid scratching and other damage, just as you would with other softer materials such as wood. By choosing recycled plastic furniture you accept the ongoing liability for care and our warranty does not cover scratch repair or other mistreatment.
Many of the parts and fabrics that we use for remanufacturing come with a warranty in excess of one year, which can be provided for your review upon request.
New furniture sold by us is covered under the manufacturer’s warranty.
For the remanufacture of your existing furniture we offer the parts and fabrics manufacturers’ warranties only.
Please contact us at your earliest convenience to reserve items. Otherwise we cannot guarantee that the items shown will be available in the future.
Our standard lead time is four weeks. However, in the event of a bespoke item needing to be made, pandemic, Brexit or other major event impacting on our supply chain, the lead time may be longer.
Your furniture will be supplied in accordance with the description and specification. Every effort will be made to match colours and finishes. Notwithstanding this all goods are purchased and supplied on the understanding that there may be slight colour, dye, shade and grain variations.
Rype Office primarily sells remanufactured furniture, which may have minor defects compared with new furniture, consistent with its Grading (see grades below). By contracting with Rype Office the purchaser acknowledges this. For damage and major defects beyond reasonable for the level of quality specified, notify us and we will make rectifications or replace the piece of furniture.
- Grade A: Indistinguishable from new from a distance of 2m by the naked eye in good light when installed
- Grade B: Some visible scratches consistent with a piece of furniture that has been in use for a year. Note that we rarely provide Grade B furniture – only for very budget-conscious organisations or those wanting additional items to blend with existing furniture
- Grade A+: Indistinguishable from new up close
Fit for Purpose
The purchaser will undertake appropriate research to ensure that the items ordered will match their needs, access, and existing equipment. We bear no liability for fit, size, interconnectivity or accessibility.
Furniture will be delivered during normal working hours. We will pass on the additional costs for out-of-hours delivery should you request it.
Should the purchaser delay delivery beyond the timing indicated in the proposal, additional storage and transport charges may result.
Our prices do not include removal of unwanted furniture unless specifically stated.
If either party fails to comply with these terms and conditions, neither shall be responsible for any losses that the other suffers as a result. We have no liability to you for any consequential loss, loss of profit, loss of business, business interruption, or loss of business opportunity.
You agree that we have the right to publish photographs of the installed furniture and use these photographs and your organisation name in our marketing, including in case studies. This promotes the use of more sustainable office furniture while demonstrating your organisation’s sustainability.
We will invoice you for half of the total price when we receive formal notification that we have been appointed.
Ownership of the goods will pass to you when we receive payment in full of all sums due for the goods, including taxes, delivery and installation charges. Goods supplied by us shall be at your sole risk as soon as they are delivered by us to your premises and it shall be your responsibility at your own cost to insure the goods in their full reinstatement value against all usual risks and to properly store them until title has passed.
Our payment terms are 30 days from the date of invoicing. For avoidance of doubt this is the date written on the invoice. Late payment will have interest added of 10% per month outstanding for the unpaid amount.
Customer Delays and Incomplete Preparation
Please inform us with at least 4 weeks’ notice if your project is delayed. If less than 4 weeks’ notice is given, we charge £250 + VAT for every week that furniture and/or flooring installation is moved backwards by a client. This covers our additional storage costs.
If construction works are not completed when we deliver and install the furniture, we charge £250+VAT for the additional labour required to work around contractors and keep our furniture looking pristine.
The quoted price is based on a cleared office in readiness for the install including all IT and personal effects removed from desks. We charge an additional £250+VAT to move IT and/or personal effects from desks.
Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under this agreement that is caused by events outside our reasonable control (including Act of God, war, strike, lockout, labour dispute, fire, flood, pandemic or delays by other contractors on the project which directly impact on access or installation).
These terms and conditions shall be governed by English law and we both agree to the non-exclusive jurisdiction of the English courts.